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Communication without Borders: Emotion Work & People with CCN

October 29 @ 11:00 pmOctober 30 @ 12:00 am EDT


1.The Cycle of Negativity and how it contributes to the practice of emotion work for people with CCN. Essentially the Cycle of Negativity occurs throughout a person’s life, and is when people, particularly people with disabilities are constantly aware that they are different from others and are restricted in life’s opportunities because of their disability

2.The ways in which society marginalises people with disabilities, and how people with ccn not just perform, suppress, monitor and pretend emotions, for the benefit of others

3.Finally, the presentation will speak to how emotion work contributes to a person’s mental health. Simply put, when anyone is constantly practising emotional work for the benefit of those around them, there is an increased likelihood that they experience adverse mental health as a result.


October 29 @ 11:00 pm EDT
October 30 @ 12:00 am EDT
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Online (Zoom)



Emotion Work is something that we all do. I first explored the concept of emotion work in 2008. While I knew there had to be a name for something I did everyday because I was a woman with lived experiences of complex communication needs (CCN), I was also interested to know whether or not other women did the same, and whether or not they thought it had something to do with living with disability (Charlesworth, 2008).

Emotion work is the suppression, performing, monitoring, and pretending emotion. The concept of emotion work was first introduced in 1979 by Arlie Hochscild.  Hochschild mostly applied the concept to those who worked in service occupations,  such as airline stewards. For Hochschild, emotion work was the conscious and deliberate act to not only manage one’s own emotions, but also the emotions of others (Hochschild, A. 1979).